Privacy Policy

This Privacy Policy explains how Joygrand Gravitas Home Works (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit https://joygrand.gravitashomeworks.com/ (the “Website”) or contact us about the Joy Grand residential project. By using the Website, you agree to the practices described in this Policy.

1. Information We Collect

When you fill in an enquiry, callback, site-visit or brochure-download form, or contact us directly, we may collect:
  • Your name
  • Mobile number and email address
  • City or location of residence
  • Property preferences (for example, unit type or budget)
  • Any message or details you choose to share with us

Information collected automatically

When you browse the Website, we and our service providers may automatically collect:
  • IP address, browser type and version, device type and operating system
  • Pages viewed, time spent, referring website and clickstream data
  • Approximate location derived from your IP address
  • Cookie identifiers and similar technologies (see Section 3)

2. How We Use Your Information

We use your information to:
  • Respond to your enquiries and provide details about the Joy Grand project, pricing, floor plans and availability
  • Schedule and manage site visits and follow-up calls
  • Send project updates, offers and promotional communications, where permitted
  • Improve the Website, content and user experience
  • Analyse Website traffic and measure the effectiveness of our marketing
  • Prevent fraud, enforce our terms and comply with applicable law

3. Cookies and Tracking Technologies

The Website may use cookies, pixels and similar technologies to remember your preferences, understand how visitors use the Website, and show relevant advertising. These may include analytics and advertising tools provided by third parties such as Google or Meta.
You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the Website.

4. Sharing of Information

We do not sell your personal information. We may share it only with:
  • The project developer and authorised sales partners involved in the Joy Grand project, so they can respond to your enquiry
  • Service providers who help us operate the Website, host data, run CRM, analytics, advertising, email, SMS or calling services, under confidentiality obligations
  • Legal and regulatory authorities where required by law, court order or to protect our rights, safety or property
  • Successors in the event of a merger, acquisition or restructuring, subject to this Policy

5. Calls, SMS, WhatsApp and Email

By submitting your contact details, you consent to being contacted by us or our authorised representatives by phone, SMS, WhatsApp and email regarding the Joy Grand project, even if your number is registered on the National Customer Preference Register (NCPR / DND). You may opt out at any time by replying “STOP”, using the unsubscribe link in our emails, or contacting us using the details in Section 12.

6. Data Retention

We keep your personal information only as long as needed for the purposes described in this Policy, or as required by law. When it is no longer needed, we will delete or anonymise it.

7. Data Security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:
  • Request access to the personal information we hold about you
  • Request correction or updating of inaccurate or incomplete information
  • Request erasure of your personal information
  • Withdraw your consent to our processing or marketing communications
  • Raise a grievance regarding our handling of your data
To exercise these rights, contact us using the details in Section 12. We will respond within a reasonable time.

9. Children's Privacy

The Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

The Website may contain links to third-party websites, maps or social media pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the Website after changes are posted means you accept the updated Policy.

12. Contact Us

If you have questions, concerns or requests about this Privacy Policy or your personal information, please contact:
Joygrand Gravitas Home Works
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